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Air China Inner Mongolia Branch Company Operating Branch Control Center

Gains Benefit from Management, Realizes Decreasing Cost and Increasing Efficiency Base on its Own Post In the second quarter, Inner Mongolia Branch Company establishes efficiency consciousness, scientifically and reasonably allocated flights, decreases unnecessary waste of transport power, tries its best to avoid flight delay; strengthens the education of working responsibility, increases the supervision on various units, insures the realization of two guidelines i.e. normal rate of the first flight and discharging. In the second quarter, the branch company has carried out 7021 flights, achieved 12,966 hours' flying, received and sent 669,723 passengers. The normal rate of the first flight in Hohhot is 98.7%, while the normal rate of discharging of Hohhot navigation station is 99%.

During this period, Inner Mongolia Branch Company operating branch control center began from system, perfect "methods about carrying out branch company two flight normal economic examination target", grasped the possible key element of resulting in flight delay, subdivided business work, perfected the working chain that guaranteed normal flight. Meanwhile, the responsibility of personnel and the cultivation of hardworking spirit have been continuously strengthened, in order to improve the quality of flight rearrangement. The company made full use of its plane transport power resource, via contacting borrowing and replacing flights, tried its best to decrease flight delay. It also has increased the supervision over abnormal flights, made key guarantee of the international flights and flights being stationed abroad to be normal. Perfected the treatment scheme of abnormal flights, strengthened the supervision over flight delay within ten minutes, so as to decrease the flight delay resulted from passengers. Supervised the flights that being stationed in Baotou after flying, when got to know in advance that the delay of plane in Baotou would influence the flight the next day, the team would be sent from Hohhot to Baotou in time, in order to ensure the subsequent flight to be normal.

The company began with coordination, strengthened the coordination with the company's transport control center, strictly carried out "Emergency Meeting Procedure of Beijing Capital Airport Large Area Flight Delay", raised the normal rate of Beijing departure flights. Pay attention to detailed management for inner coordination, began with several key elements like steward group dispatching and logistics vehicles guarantee etc., strengthened the cooperation communication among different local units; pay key attention to coordination guarantee for outside coordination, to establish coordinating system with different guarantee units, via frequent visits and opinions consulting to make the working relation become close. Meanwhile, strengthen to communicate with AOC, grasp flight trends in time and make good preparation of temporary rearrangement work of the flight. Strengthen the contact with service department on the earth and make good preparation of the service guarantee work after flight delay. Strengthen the communication with units like the air control center, try for flight schedule resource. Strengthen the communication with the command center at the scene and obtain enough gallery bridge flight space resource.

To begin with the procedure at the scene, establish alarm organization procedure of normal departure flight from Hohhot, strengthen live supervision and coordination. To perfect "live control operating instructor", make detailed regulations on entering time of production guarantee department, working time limits, working responsibility and report procedure. Equip with live inspectors with rich experience, according to the requirements of "live work inspecting sheet", make detailed record of the working conditions of each department and various kinds of work, put forward punishment opinions for the units that delay the working time limits. Carry out the working system of examination by leaders on duty, who would strengthen instruction at the scene, make direct command and coordination, avoid instructions layer upon layer that results in delay the occasion.

Coincide with the normal flight guarantee, Inner Mongolia Branch Company always insists "Safety First, Customers Upmost, Trust the Root" as business notion, meets the requirements of passengers, creates the good service brand of Air China. On May 17th, as scheduled, flight CA1101 from Hohhot to Beijing which took off at 7:40 had completed all the preparations at 7:10 under the serious guarantee of each department. At this time, related departments of the airport telephoned the signed and sent office of the branch company that a group of 25 tourists had just arrived at the airport because of some trouble, whether to receive them or not. The personnel on duty Li Zhizhong and Fan Yunpeng had made a serious analysis of the condition then, as the passenger counter had been closed, the goods and luggage had already been ready, if receive them, it might cause flight delay; if not, more than 20 passengers could not only set out in the morning, but also influence the connection of subsequent flights. Base on the responsibilities for the passengers, they decided to receive the group of passengers. They noticed related departments to keep fast guarantee as soon as possible and reported to leaders on duty soon. In order to make preparation in advance, they coordinated with air control department actively, if this flight would take off late, they would apply for other plane to take off first in order to avoid delay. In the following 20 minutes, they supervised and urged respectively the safe check unit, scene unit etc., asked the passengers to catch up time to get on the plane. Until 7:35, all the passengers had got in the plane and the luggage had been put into plane. At 7:42, the flight took off on time. Under the mutual efforts of each unit of the branch company, the 25 passengers had got on the plane and the normal flight had been guaranteed.

In addition, in order to response for the call of increasing income, saving outcome, saving energy and creating efficiency of Air China, in practical working, the branch company operating branch control center makes strict control of evection and the number of people of evection, make strict examination and approval of all kinds of evection task such as various kinds of investigation study and training etc., don't arrange evection if the work could be achieved by telephone, fax or sending e-mails etc. As for the condition of that the task of signed and sent personnel's flight course practice and operating familiar task are fairly much, one should try his best to arrange two or four persons as a group for evection, so as to save evection charge. To make strict control of expenditure, leaders should take the lead to develop the fine tradition of economy, strengthen the economy consciousness, don't waste unnecessary money. To make strict control of distributing office articles, establish and perfect the system of storage and distribution of office articles in advance. The signed and sent office would have the materials that need for discharging each flight to be printed double sides, carry out sharing resources on net for the meeting, so as to decrease the expenditure of paper. Save water and electricity and strengthen the management of telephone charge. (Zhou Bo, Fan Yunpeng).